Support Center

Frequently Asked Questions

Clear answers about enrollment, access, certificates, billing, and technical requirements. If you still need help, contact our team at [email protected].

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Help hotline

+1 (213) 557-0148

Mon–Fri, 10:00–18:00

FAQ

Use search to quickly find an answer.

Yes. Most courses include a verifiable certificate upon completion. If a specific track doesn’t include certification, it will be clearly marked on the course page before checkout.

Yes. Content is platform-agnostic when possible, and pricing is shown in USD for clarity. Playback and downloads are optimized for typical global internet connections.

Beginner tracks start from zero and include setup walkthroughs. Advanced tracks expect practical background (e.g., basic analytics, ad accounts, or campaign experience).

Use the contact form on our website or email [email protected]. For account-related questions, include the email used during checkout.

Access terms depend on the product type. Most self-paced courses provide long-term access as long as the platform is active, with periodic updates included when available.

A modern browser (Chrome, Safari, Firefox, Edge), stable internet, and the ability to play HD video. For templates/tools, you may need Google Sheets, Excel, or a PDF reader depending on the lesson.

Yes. We support team onboarding options depending on your needs. Use the request form in the sidebar to describe team size and goals; we’ll reply with a recommended plan.

Refund eligibility depends on the product and how much content has been accessed. If you believe you were charged incorrectly or can’t access your materials, contact support with your order email and we’ll review promptly.

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[email protected]

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Phone

+1 (213) 557-0148

Mon–Fri, 10:00–18:00 (UTC)

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Frequently Asked Questions

FAQ

Do courses include certificates? +

Are the courses suitable worldwide? +

Do I need prior experience? +

How do I get support? +

How long do I have access after purchase? +

What are the technical requirements? +

Can my team enroll together? +

Do you offer refunds? +